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Please email us with any specific questions relating to our educational work or special events. For questions regarding Ticket Refunds and Exchanges, please refer to our Terms & Conditions.

Weather (these conditions for part of our main Terms & Conditions)

 

The Sun

A sunny day is perfect weather for open-air theatre, but please note that both audience and actors are not undercover. Performances will continue and not be cancelled - refunds and exchanges cannot be made due to the heat.

We advise you to bring sun-cream and hats, and wherever possibly whilst picnicking and in the interval use the shade of the trees and buildings. Parasols maybe used but please be considerate to the audience members around you.

Also make sure you have a good supply of water with you. Bottled water is also available at the bar.

The Rain

Performances are never cancelled before the advertised starting time, and only then in the event of extreme bad weather. Once underway a performance will continue even if it does begin to rain, and the company will make every effort to complete the performance. The Management reserves the right to stop and start the action as necessary.

If cancellation or abandonment is unavoidable, you may exchange your ticket for any remaining performance during the same season subject to availability. In this instance, please retain your ticket for validation purposes. Refunds are NOT given.

Decisions on abandonment/cancellations are made solely by the Management and such a decision will not be made until the scheduled start time.

What ages are the performances suitable for?

We always aim to make our performances suitable to be enjoyed by any age. However, we would ask you to consider whether very small children can sit for up to 3 hours.

Are the performances wheelchair friendly?

See the Access tab for more information

Can we bring our own alcohol?

As GSC is responsible for what alcohol is consumed on site we kindly ask that all alcohol is purchased from our onsite bar.

Is there a bar?
Yes. There will be a bar serving beers and wine, tea, coffee and soft drinks. Apart from flapjacks, crisps and confectionery there will be no food on sale.

Is seating provided?
Yes. We provide seating for our audiences, set out in a theatre style, subject to availability.

Is the seating reserved?
No. Seating is unallocated. Once you have booked your ticket, this guarantees you a seat, but we do not reserve a seat number for you. Simply turn up and choose your seats when you arrive. The earlier you arrive, the more choice you have.

What if the seats are sold out?
If the seating is all sold out for a particular performance, our Box Office will let you know.

Are there toilets?
Yes.

Are dogs allowed at the performances?
We regret that only Guide Dogs are allowed to attend the performances. Please be aware there may be effects, amplified music and gunshots in the production.

Where can we park?
Click here for Venue & Directions info.

Can we take photos/videos?
No. The taking of photographs and videos is strictly prohibited.

Is the dialogue updated, or is it Shakespeare’s original words?
The performance will always be Shakespeare’s original text and not modernised, although the setting of the play might well be modern. Productions have been set in the 1790s, 1920s, 1930s and 1960s for example.