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ALL TICKETS FOR GUILDFORD SHAKESPEARE COMPANY EVENTS ARE PURCHASED AND ISSUED UNDER THE FOLLOWING TERMS & CONDITIONS

REFUNDS & EXCHANGES

All tickets are purchased as NON-REFUNDABLE

Exchanges are available for our Autumn/Winter seasons ONLY.

Tickets may be exchanged for another performance in the SAME season. Exchanges are subject to availability. There is a £2.50 administration charge for each exchanged ticket. There is no exchange charge for GSC Friends.

**Exchanges for ALICE IN WONDERLAND must be requested at least 7 days before the scheduled performance you have booked for. Please contact the Box Office to arrange this.**

In the event of a cancelled or abandoned performance due to circumstances outside of the Management’s control: 

  • Tickets may be exchanged for any remaining performance during the SAME season, subject to availability.

  • To qualify for an exchange you must validate your ticket with the Box Office onsite, and retain this ticket. Exchanges will only be granted if you are present at the abandoned performance.

  • GSC will decide if the circumstances result in a performance needing to be cancelled or abandoned.

  • For Open-Air events: Tickets are purchased in the understanding that these are open-air events and there is a possibility that the weather may be wet and/or cold. Should you decide not to attend your chosen performance due to the weather, GSC will not issue refunds.

GENERAL TERMS & CONDITIONS

  • GSC reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer refunds or exchanges.

  • The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed during the performance.

  • Mobile phones, beepers and pagers must be switched off at all times.

  • Ticket holders consent to the recording and filming of themselves as members of the audience by the Management for future promotional and funding purposes.

  • GSC cannot take responsibility for any personal property.

  • Smoking and the use of E-cigarettes is not permitted in the audience seating areas.

Care and Responsibility of Venues

  • Our venues are beautiful places and take a lot of work to look after, please respect this during your visit, and the environment of local residents when leaving the venue.
  • GSC performances take place in non-theatre venues; whether be parks, churches, private grounds and heritage sights. We therefore ask you to take responsibility for helping us to protect these venues from harm by treating them with respect.
  • GSC cannot accept responsibility for any damage caused by you to these premises.
  • GSC requests that you read our T&C's and FAQ's in advance of your visit, and respect any guidance given by our FOH team, in terms of looking after your own safety during your time at these venues.
  • GSC kindly ask that you take any litter, including picnic waste, with you when leaving the venues.

IMPORTANT INFORMATION

 

Box Office opening times will vary according to the venue and production.

For Alice in Wonderland:

  • Due to the nature of this event there is strictly no admittance to St Mary's Church until 30 minutes before your scheduled start time, after which time you may collect your tickets for that scheduled performance.
  • SEATING: this is a promenade production meaning that you will be moving with the action. Some seating will be provided in certain areas, but the performance is designed for audiences to enjoy a freer experience of the Alice story.
  • Latecomers may not be admitted.

Onsite Bar facilities (when available)

  • Only alcohol purchased from our onsite bar may be consumed at the venue.

  • GSC reserves the right to refuse admittance to any ticket holder who appears to be intoxicated, and no refunds will be given.

 

Data Collection

Guildford Shakespeare Company conforms to the Data Protection Act 1998 and we are committed to protecting your privacy. Disclosure of your personal details at the time of booking, either on-line, in person or over the telephone gives us consent to the collection and safe storage and processing of this information and for processing your order. Guildford Shakespeare Company may also use this data to track marketing and booking trends. From time to time we may also use this data to inform you of Guildford Shakespeare Company news or events.

Updated August 2015 (GSC Trust Ltd.)

 

Guildford Shakespeare Company Trust Ltd.
Charity Reg No. 1139526 / Co. Reg No. 07458841
Reg. Office: Suite 5B, The Oast House, 5 Mead Lane, Farnham, Surrey, GU9 7DL