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Download a pdf copy of our Terms & Conditions here

GALA RAFFLE T&Cs

  • Online Raffle entries close at Midnight on 5 December.
  • Your name will be allocated a ticket number (or numbers depending on how many raffle tickets you have purchased) and then automatically entered into the draw.
  • Prize winners will be randomly selected in the independently supervised draw during the Gala on 6 December, at The Marquee at Guildford Cathedral.
  • Prize winners will be contacted via email.
  • Prize winners will be listed on the website within 7 days of the draw.
  • Prizes cannot be substituted or replaced for any alternative and there are no cash prizes available.
  • Participants must be over the age of 18.
  • Paid employees of Guildford Shakespeare Company Trust Ltd are not eligible to enter the raffle.
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ALL TICKETS FOR GUILDFORD SHAKESPEARE COMPANY EVENTS ARE PURCHASED AND ISSUED UNDER THE FOLLOWING TERMS & CONDITIONS

REFUNDS & EXCHANGES

ALL TICKETS ARE PURCHASED AS NON-REFUNDABLE

EXCHANGES

Tickets for Autumn/Winter Seasons only may be exchanged, NO LATER than 48 HOURS BEFORE the performance you have booked for. There is a £2.50 administration charge for each ticket exchanged. Please call the Box Office 01483 304384.

GSC Friends can exchange their tickets free of charge, but still no later that 48 hours before the performance booked for.

Exchanges are NOT available for Bash/Sonnet Walks/Summer Seasons/6 Dec GALA

In the event of a cancelled or abandoned performance due to circumstances outside of the Management’s control:  

  • Tickets may be exchanged for any remaining performance during the SAME season, subject to availability.

  • To qualify for an exchange you must validate your ticket with the Box Office onsite, and retain this ticket. Exchanges will only be granted if you are present at the abandoned performance.

  • GSC will decide if the circumstances result in a performance needing to be cancelled or abandoned.

  • For Open-Air events: Tickets are purchased in the understanding that these are open-air events and there is a possibility that the weather may be wet and/or cold. Should you decide not to attend your chosen performance due to the weather, GSC will not issue refunds.

WEATHER - FOR OPEN-AIR PERFORMANCES

Performances are never cancelled before the advertised starting time, and only then in the event of extreme bad weather. Once underway a performance will continue even if it does begin to rain, and the company will make every effort to complete the performance. The Management reserves the right to stop and start the action as necessary.

GENERAL TERMS & CONDITIONS

  • GSC reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer refunds or exchanges.

  • LATECOMERS may not be admitted until a suitable break in the action, and may not be able to sit together.
  • The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed during the performance.

  • Mobile phones, beepers and pagers must be switched off at all times.

  • Ticket holders consent to the recording and filming of themselves as members of the audience by the Management for future promotional and funding purposes.

  • GSC cannot take responsibility for any personal property.

  • Smoking and the use of E-cigarettes is not permitted in the audience seating areas.

Onsite Bar

  • It is forbidden to bring your own alcohol to GSC events.
  • Only alcohol purchased from our onsite bar may be consumed at the venue.
  • Any alcohol brought on site, not supplied from the GSC onsite bar may be confiscated. GSC is responsible for all alcohol consumed their events.
  • GSC reserves the right to refuse admittance to any ticket holder who appears to be intoxicated, and no refunds will be given.
  • GSC onsite bars are currently CASH only. We regret we cannot accept payment by card.

Care and Responsibility of Venues

  • Our venues are beautiful places and take a lot of work to look after, please respect this during your visit, and the environment of local residents when leaving the venue.
  • GSC performances take place in non-theatre venues; whether be parks, churches, private grounds and heritage sights. We therefore ask you to take responsibility for helping us to protect these venues from harm by treating them with respect.
  • GSC cannot accept responsibility for any damage caused by you to these premises.
  • GSC requests that you read our T&C's and FAQ's in advance of your visit, and respect any guidance given by our FOH team, in terms of looking after your own safety during your time at these venues.
  • GSC kindly ask that you take any litter, including picnic waste, with you when leaving the venues.

IMPORTANT INFORMATION

 

Box Office opening times may vary according to the venue and production.

 

For THE PLAY'S THE THING GALA 6 DECEMBER:

  • You may collect your tickets from 45 MINUTES BEFORE the scheduled start time from the Box Office at the venue.

  • Our venues are a fully accessible. Please visit the Access page for more details.

  • SEATING: Seating is unreserved

  • Running time: 2 hours (approx.) including interval

For JULIUS CAESAR 2017:

  • You may collect your tickets from 45 MINUTES BEFORE the scheduled start time from the Box Office at the venue.

  • Our venues are a fully accessible. Please visit the Access page for more details.

  • SEATING: Seating is unreserved

  • Running time: 2 hours, 30 mins (approx.) including interval

For BASH & SONNET WALKS:

  • For the TALK & CYMBELINE you may collect your tickets from 30 MINUTES BEFORE the scheduled start time from the Box Office at the venue.

  • For the SONNET WALKS please arrive at least 5 MINUTES before your scheduled walk time
  • St Mary's and Hatchlands are fully accessible venues. Please visit the Access page for more details.
  • SEATING: Seating is unreserved

Data Collection

Guildford Shakespeare Company conforms to the Data Protection Act 1998 and we are committed to protecting your privacy. Disclosure of your personal details at the time of booking, either on-line, in person or over the telephone gives us consent to the collection and safe storage and processing of this information and for processing your order. Guildford Shakespeare Company may also use this data to track marketing and booking trends. From time to time we may also use this data to inform you of Guildford Shakespeare Company news or events.

Updated March 2016 (GSC Trust Ltd.)

 

Guildford Shakespeare Company Trust Ltd.
Charity Reg No. 1139526 / Co. Reg No. 07458841
Reg. Office: Suite 5B, The Oast House, 5 Mead Lane, Farnham, Surrey, GU9 7DL